We advise you to group your items in one order to keep shipping costs down as much as possible. Shipping fees include handling as well as postage costs. I do not refund original shipping charges for buyers who refuse items due to not wanting to pay the customs charges applied by their country.Īll international orders are marked "Merchandise" and will not be marked as "Gift" as this is illegal for my business. All international orders will have full value declared on customs forms - no exceptions. When customs clearance procedures are required, it can cause delays of weeks or months. Additional charges for customs clearance must be borne by the recipient I have no control over these charges and cannot predict what they may be.Ĭustoms policies vary widely from country to country you should contact your local customs office for further information. International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. So please be sure to double check that the ship to address I receive is the correct address! Items will ship to the address that etsy provides to me when orders are submitted. "Made to Order" items have various shipping times - see shipping details for individual item to see what expected ship times are. All -in stock- items ship generally between one and three business days. I use USPS primarily for most shipments, unless other arrangements are made. I care deeply about my client satisfaction and will work with you if there is a problem! I want to help you get a clear view of the item so that you can see exactly what you are getting. If you would like more information or additional photos than what is already provided, don't hesitate to ask for the additional information/photos. ![]() I tell all aspects, defects etc of every piece as well as post any photos of problem areas that I am aware of. They are vintage, have been used, have wear etc. For knitted or crochet items, you can request samples of the yarn to be mailed to you at no extra cost.įor vintage items- these items are sold AS IS. If shipping turns out to be higher than I quoted you, I will not ask you to pay the difference.Ĭolours will vary from monitor to monitor so please keep this in mind. I will usually do so the same day that I ship the item and the refund will be noted on your paid invoice that comes with your order. I will automatically refund the difference in shipping costs if the actual cost is greater than my estimated cost by $1.00 or more. ![]() If an item must be returned, the item must return in a new and unused condition in its original packaging with tags still attached (when applicable) in order to receive refund. If you receive a product damaged, I will ask you to submit pictures of the damaged product, then send you a replacement at no extra cost. Return authorizations are required for processing via a conversation (either through email or etsy convo). Returns will be accepted within 7 days of receiving your purchase, if an item is misrepresented or arrives damaged. I stand by my items and make every effort to describe them clearly.
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